Most Frequently Asked Questions:
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within 24 hours! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Yes! The status of your order can be found on our website 24 hours a day as long as you have created an account with us! Please click here to Track Your Order. Your order history will appear and you can check the status by simply clicking on the order number. Links will be provided to track the shipment once it has left our warehouse.
Usually, it takes 2-7 business days, but most shipping companies do not work during weekends. Strikes, severe weather conditions, flight delays, increased volumes, and other unforeseeable issues may cause an increase in shipping time.
Our fulfillment times are currently longer than usual and may continue to increase until Covid-19 is controlled.
We make personalized gift-giving easy, fast and letter-perfect — we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds or exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at [email protected] if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. NOTE: Personalizedly.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Personalizedly.com or any of our carriers. Thank you for understanding.
We love offering our customers great deals and discounts throughout the year. Please visit our homepage and sign up for our mailing list to stay in the loop on the latest coupons and sales. As a bonus, you’ll receive a $5.00 coupon just for joining!
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We welcome your questions, comments, concerns and inquiries. We do respond to order-related inquiries as quickly as possible. Response times may vary depending on email volume, but we are working to address your concerns with urgency.